Mandarin/Cantonese-Speaking Call Center Reservation Officer (Hotel Industry) - Fresh Graduates & Experienced

Are you fluent in Mandarin or Cantonese and passionate about delivering exceptional customer service? Join our dynamic team as a Call Center Reservation Officer in the thriving hospitality industry! This role is perfect for fresh graduates or experienced professionals looking to enhance their career in a vibrant and fast-paced environment. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the heart of Bali's bustling tourism scene.

As a Mandarin/Cantonese-Speaking Call Center Reservation Officer, you'll handle inbound and outbound calls, manage reservations, and ensure a seamless booking experience for our valued guests. Utilizing tools like CRM systems, booking engines, and communication platforms, you'll leverage your linguistic skills to bridge cultural gaps and deliver personalized service. This is your chance to make a meaningful impact in the hospitality industry while growing your professional network.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls in Mandarin or Cantonese, providing exceptional customer service.
• Manage and confirm hotel reservations, ensuring accurate and timely bookings.
• Utilize CRM systems and booking engines to streamline the reservation process.
• Assist guests with inquiries, cancellations, and modifications to their bookings.
• Collaborate with the hotel team to ensure seamless communication and coordination.
• Maintain high standards of accuracy and professionalism in all interactions.
• Stay updated on hotel policies, rates, and availability to provide informed advice.
• Participate in team meetings and training sessions to continuously improve service quality.

🎓 Kualifikasi & Syarat

• Fluent in Mandarin or Cantonese, both spoken and written.
• Minimum 1 year of experience in customer service, call center, or hospitality industry (fresh graduates welcome).
• Proficient in using CRM systems, booking engines, and communication platforms.
• Strong interpersonal skills and the ability to build rapport with guests.
• Excellent communication skills with the ability to handle multiple languages.
• Attention to detail and the ability to work under pressure.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Valid SIM card and ability to work in Bali, Indonesia.

🛠️ Keahlian

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